Delete Your Account & Data

How to delete your hYYa Subscriptions Tracker account and all associated data — from inside the app, or by request without the app.

App: hYYa Subscriptions Tracker Platforms: iPhone, iPad & Android Last updated: August 19, 2026

Last updated: August 19, 2026

1. Which app this page covers

This page covers hYYa Subscriptions Tracker, published by the hYYa Team. It is the same app and the same account on every platform, so one deletion removes your data everywhere:

Store	Identifier	Listing
Google Play	`com.hyya.subscriptionstracker`	Google Play listing
Apple App Store	`com.hyya.subscriptionstracker`	App Store listing

2. Delete your account in the app (fastest)

Open hYYa Subscriptions Tracker and sign in.
Go to Settings.
Tap Delete Account, then confirm.

This permanently deletes your account and all associated data immediately. The action cannot be undone, and hYYa cannot restore a deleted account. We send a confirmation to your sign-in email address once the deletion has completed.

The same option is available on iPhone, iPad and Android — nothing is platform-specific about it.

Deleting individual items instead

If you only want to remove some of your data, you do not have to delete your account. Any individual billing document or subscription can be deleted on its own, at any time, from inside the app.

3. Request deletion without the app

If you cannot open the app — for example you have already uninstalled it, or you have lost access to the device — you can ask us to delete the account for you.

Open our contact form at hyya.com/#contact.
Send the message from, or quote, the email address on your account — it is the only way we can identify which account to delete.
Include the words “Delete my hYYa Subscriptions Tracker account”.

We verify the request, permanently delete the account and its data, and confirm back to you. We respond within 30 days of receiving the request, and in practice usually much sooner.

The contact form is the monitored route for these requests and reaches the same inbox as every other message to hYYa. hYYa publishes no email address on the web, so please use the form rather than guessing an address. The receipt-forwarding address inside the app is an automated intake for receipts only and cannot action a deletion request.

4. What gets deleted

Deleting your account permanently removes, for that account:

Your account and the email address you signed in with.
All of your subscription records.
All of your billing documents and receipts, including the underlying files — anything you photographed, uploaded or forwarded to us by email.
The data we extracted from those receipts, such as vendor, amount, date, currency and recognised text.
The records of the receipt emails you forwarded to us for processing.
Your profile and preferences, including country, currency, timezone and notification settings.
Your push-notification tokens, so reminders stop reaching your devices.
Your subscription-history and in-app purchase entitlement records held by hYYa.

Your stored receipt files are erased from storage first, and the account is only then deleted — so no file is left behind without an owner. Deletion is immediate, not queued, and there is no recovery window.

5. What is retained, and for how long

After deletion we keep no separate copy of your account data, except where retention is required by law or is necessary for limited security and fraud-prevention purposes.

Pending records from receipt forwarding. When someone forwards a receipt from an address that has no hYYa account, we hold that address so we can reply once and so the same address cannot be used to flood the intake. These pending records are retained for up to 30 days, after which they are deleted automatically by a scheduled job. This matches section 7 of the privacy policy.

We are also told, in aggregate, that an account was deleted — the plan it was on and how many subscriptions it held. That notification deliberately carries no email address and no other identifier, so it cannot be traced back to you.

Two things sit outside what a deletion can reach, and we would rather say so than imply otherwise. If you ever forwarded a receipt from your address before you had an account, that address may still be held as a pending record and is cleared on the 30-day schedule above. And the providers that carry our email and read our receipts keep their own operational logs under their own retention periods; those are listed in section 6 of the privacy policy.

6. Purchases and subscriptions are separate

Two things are worth knowing before you delete, because neither is under hYYa's control:

Deleting your account does not cancel an auto-renewing subscription. hYYa Subscriptions Tracker Pro+ is billed by Apple or Google, not by hYYa, and it keeps renewing until you cancel it with the store. Cancel it first, in your App Store subscriptions or your Google Play subscriptions.
A one-time purchase is not lost. hYYa Subscriptions Tracker Pro belongs to your Apple ID or Google account rather than to your hYYa account. If you make a new account later, use Restore purchase to unlock it again — you will not be charged twice.

7. Related pages

8. Questions

Reach us any time through our contact form at hyya.com/#contact.